Refund policy

1. Return and Refund Policy

At VelvetSleep.in, your satisfaction is our priority. We want you to sleep better — and if our products don't deliver, we'll make it right.

Eligibility for Returns

We accept returns on eligible products within 30 days of delivery, provided:

• The product is unused, in its original sealed packaging

• The product has not been opened (for hygiene reasons — nasal strips, anti-snoring devices)

• The original invoice or order confirmation is provided

• The item is not marked as non-returnable at the time of purchase

Non-Returnable Items

The following cannot be returned due to hygiene and safety reasons:

• Opened or used nasal strips

• Opened or used anti-snoring devices (nasal dilators, chin straps, mouthpieces)

• Any product that shows signs of use or is missing original packaging

Clinical Pillows

Clinical pillows may be returned within 30 days only if unused and in original packaging with all tags intact. Due to hygiene standards, used pillows cannot be returned unless they arrive damaged or defective.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@velvetsleep2027@gmail.com with:

• Your order number

• Clear photos or a video of the issue

• A brief description of the problem

We will arrange a replacement or full refund at no cost to you.

Refund Process

Once your return is received and inspected, we will notify you of the approval status within 3–5 business days. Approved refunds are processed as follows:

• Original payment method: 5–7 business days

• Store credit / VelvetSleep wallet: 1–2 business days

Shipping charges are non-refundable unless the return is due to our error.

How to Initiate a Return

Email us at support@velvetsleep2027@gmail.com with your order number and reason for return. Our team will provide a return authorisation and shipping instructions. Do not ship items back without prior authorisation.